Services We Offer
Pre-sales Service
Senmok is the expert on food machinery producing for years, we have a group of excellent engineers and technicians in the industry who are in charge of R&D, design, and technical support. We also have a professional sales team at your service with passion and confidence.
Our sales team have abundant knowledge to answer your inquiries and give proper suggestions and solutions. If they can’t give a proper answer, your inquiries will be passed to our engineers accordingly, until a final answer and solution is offered to you.
Our salesman will record each customer’s inquiry and content, we confirm customer’s each requirement, prepare solution, drawing, samples, and plant visiting and discussion before an order. Our engineers are available to answer all your questions and machinery is available for checking and running.
We provide turnkey solution and customized service for our customer according to their needs.
Service during Sales
The final project drawing and technical data will be made by engineer and confirmed by both customer and company before an order.
After an order is placed, our salesman will make out an order task list and an order tracking table for the sign and seal of each department supervisors (Sales manager, purchasing manager, production manager and boss), each department begin their job according to the order table.
Our technicians are responsible to settle customer’s design drawing into sections and distribute each part of them to our production manager, production manager then distribute to each team captain.
During the machine processing, our salesman will follow up customer’s order timely and update customer periodically. If customer has any requirement or change during the period, customer should confirm our salesman by email and sign, then again, our salesman will forward the amended order task list and order tracking table to each department.
We will officially confirm customer the delivery time in order and inform customer the machine finishing time in case of customer’s checking and machine testing if customer require. If not, we will provide machine picture and videos accordingly.
After customer’s checking and confirmation, we arrange the machine packaging and shipping for customer. Also pictures and videos are provided.
After-sales Service
Some spare parts will be sent with the machine for free. It’s available to buy the parts from us forever at low price.
When you receive machine, we also will build a VIP after sales group for you, we will have 3 -4 engineers in this group, so if you have any questions during operation, our engineer could answer you in time by video or call.
If necessary, our engineer is available to go to the customer’s factory for machine installation and adjustment. Customers will be responsible for air ticket, visa and accommodation etc.
We’ll support customer’s after-sale forever by call, email and video etc.
Quality Assurance
Normally we guarantee the machine quality 12 months and provide whole life service since the finishing date of installation. During the warranty period, if any problems and defaults happen on the parts of the machinery, we will replace the parts or send the technicians to customer’s site for repairing and maintenance for free. If the defaults are aroused by the defaulted operations of customer, or customer need the technical assistance for the processing problems, then customer should be responsible for all the cost, details can be negotiated between two parties.
Besides, we provide 24 hours hot line for customer complaints. our service personal will forward customer’s complaints to company and give customer the best solution ASAP.